Current Job Openings:

Desktop Support Analyst/Technician

Location: Edmonton

Employment Type: Full-Time

Job Description/Key Responsibilities

The successful candidate will be responsible for:

• Providing technical support both over the phone and onsite to clients and vendors;

• Supporting desktop and laptop computers in a large scale corporate environment;

• Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements

• Monitoring function of equipment and making necessary modifications to ensure the system operates in conformance with specifications; and,

• Updating knowledge and skills to keep up with rapid advancements in computer technology;

Skills and Qualifications

The qualified candidate must have:

• A Degree or certificate in Computer Networking or related field;

• Excellent verbal and written communication skills, problem solving, and interpersonal skills;

• Strong customer service and support skills;

• Basic knowledge of circuit boards, processors, electronic equipment, computer hardware and software;

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software;

• High level knowledge of Windows Operating Systems, computer diagnostics and repair, and Microsoft Office;

• Experience with enterprise management tools and imaging computers;

• The ability to work independently and manage time;

• Presentation and communication styles that reflect a corporate environment;

• The ability to deliver on multiple priorities in a fast paced environment while maintaining high levels of positive communication;

• Experience preferred, ambitious new grads will also be considered

Head Office Location: 202-10441-178 Street, Edmonton, AB, T5S-1R5

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